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Warranty

TrailMaster Warranty Policy

TrailMaster vehicles include a limited warranty that protects customers against manufacturer defects. This warranty is valid only when the vehicle has been properly assembled, registered, and purchased through an authorized dealer.

This page summarizes the official warranty terms exactly as provided in the 2025 Warranty & Policies documentation.

1. Product Registration (Required)

For the warranty to be valid, the product must be registered within 14 days of purchase.

To qualify for warranty coverage:

  • A completed warranty registration card must be submitted.

  • A copy of the original sales invoice must be on file.

  • Units must be assembled by a certified mechanic or authorized dealer.

  • All warranty claims must be processed through the dealer where the product was purchased.

Important:
No warranty coverage will be provided for unregistered vehicles.

2. Warranty Coverage Overview

The warranty becomes active on the date the product is delivered to the customer.
Damage or missing parts from shipping are not considered warranty claims.

During the warranty period, manufacturer-defective parts will be replaced.
Labor is not covered.
Shipping charges for replacement warranty parts are the responsibility of the selling dealer.

To process a claim, defective parts may be required to be photographed or returned for inspection.

Dealers must hold onto broken parts until the claim is approved.

Warranty does not cover misuse, abuse, improper assembly, or damage not caused by a manufacturing defect.

3. Warranty Coverage Periods

Below are the official coverage timelines for TrailMaster parts:

Covered Component Coverage Period
Frame (all units) 90 days
Engine (all units) 90 days
Carburetor & EFI components 90 days
Muffler 90 days
A-arms, Struts, Axles 90 days
Electronics 90 days
Battery 30 days
Electric Kart Battery 180 days
Speedometer 30 days
Tires & Wheels 30 days
Brakes 30 days
Clutch, TAV, Chain 30 days
Cables 30 days

4. General Warranty Exclusions

The warranty does not cover damage caused by:

  • Improper use

  • Racing, jumping, stunt riding, or any prohibited use

  • Using the vehicle at rental or concession facilities

  • Structural alterations or unauthorized modifications

  • Accidental damage

  • Corrosion or normal wear and tear

  • Units not assembled by an authorized dealer or certified mechanic

  • Damage caused by non-approved parts or accessories

  • Downtime, towing, pickup, or delivery fees

5. Specific Component Exclusions

The following items are considered normal wear and tear and are not covered:

  • Spark plugs

  • Filters

  • Oil changes

  • Fenders

  • Seat and seat materials

  • Hardware/fasteners

  • Decals and cosmetic panels

  • Sun fading or discoloration

  • Routine maintenance items

6. Warranty Claim Requirements

A warranty claim cannot be processed without:

  1. A completed warranty registration card

  2. A copy of the original sales invoice

  3. Proper assembly documentation (authorized dealer or certified mechanic)

  4. Access to defective parts for review

Dealers are responsible for warranty parts shipping charges.

7. Important Notes

  • Warranty terms apply only to authorized online dealers.

  • Warranty policies are updated regularly and may change to improve processing and efficiency.

    Warranty and Policy 2025_online…

To request assistance or begin a claim, please contact:
 scott@trailmastergokarts.com